Shipping Policy

PLEASE BE ADVISED

The Permanent Makeup Shop Exclusively Ships Through UPS and DHL.

Please allow 1-2 business days for order processing. All orders placed after 2:00 p.m. PST on Friday and through the weekend will not be processed until the following business day. Please keep in mind that during holidays or promotions, this time may vary. Thank you for your patience.

• Order processing time does not include your chosen courier's processing time.

• We are not liable for any lost or damaged packages. We are not responsible for any issues with shipping caused by the courier, that may result in delayed delivery time. 

• Packages undeliverable by your chosen courier will be cancelled and refunded once received and processed at our warehouse. 

• Overnight Shipping Orders must be placed prior to 2:00 p.m. Overnight Shipping Orders Placed On Friday WILL NOT be delivered on Saturday, The earliest UPS will deliver an Over Night Package sent on Friday is Monday.

INTERNATIONAL: We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from your chosen courier to your local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.

For International orders, taxes and duties (import taxes, customs, etc.) are the responsibility of the receiving customer.

We highly recommend selecting duties & taxes included payment option that UPS Shipping provides at check out so no extra surprises come along with orders when they arrive at their destination. Please note that even if you select normal shipping without paying duties and taxes before-hand, you will still be charged duties and taxes once the shipment arrives at the destination country's customs.

If a refund is requested due to refusal to pay duties and taxes to the destination country's customs then the Permanent Makeup Shop will deduct from the refund total amount the shipping costs that are charged to ship the order to the customer originally and to ship it back to the United States of America and if any additional fees may occur. The requested refund on the order will not be processed until the shipment has been released from the destination’s customs and received in our warehouse.

 

RETURNS: You have 14 days from the date you receive your package to return your item(s). Please note that all items must be unopened, unused and in the original packaging. Email us at shoppermanentmakeup@gmail.com for further information on how to return your items for a refund. Refunds will be determined by management.

 

We Do Not Ship Via Freight Truck.